1 Acceptance of Terms

These Terms form a binding agreement between you ("customer", "you") and 24x7 Service Center India ("we", "us", "our"), an independent home appliance repair and service provider. By requesting a service, confirming a technician visit, or making a payment to us, you confirm that you have read, understood, and agreed to these Terms.

2 Description of Services

We provide doorstep diagnosis, repair, and maintenance services for home appliances, including but not limited to washing machines, refrigerators, microwave ovens, and dishwashers. Our technicians are trained, independently engaged professionals who visit your location to inspect and repair the appliance.

We are an independent service provider. We are not owned by, affiliated with, or an authorized service partner of any appliance manufacturer, and we do not claim to be one.

3 Booking & Scheduling

You can book a service through our website contact form, by calling our helpline, or via WhatsApp. When you book a service, you agree to:

• Provide accurate contact details, address, and a correct description of the appliance issue
• Be reasonably available at the scheduled time for the technician's visit
• Ensure safe and reasonable access to the appliance and the area around it

We aim to honor scheduled appointment windows, but exact arrival times may vary due to traffic, prior jobs running long, or circumstances beyond our control. We will inform you of any significant delay where possible.

4 Pricing & Payment

A visiting or inspection charge applies for the technician to assess your appliance, as communicated to you at the time of booking. This charge is separate from the cost of repair, labour, or spare parts, which will be shared with you as an estimate before work begins.

• Final pricing may vary from the initial estimate based on the actual condition of the appliance and parts required
• We will seek your approval before carrying out any repair that costs more than the estimate shared with you
• Payment is due upon completion of the service, via the payment methods offered by our technician or team
• The inspection charge is generally payable even if you choose not to proceed with the suggested repair

5 Spare Parts

Where a repair requires replacement parts, we use genuine, compatible, or quality-tested refurbished parts depending on availability and your preference, which will be discussed with you before the part is fitted. Pricing for parts is communicated separately from labour charges.

We are not responsible for delays caused by non-availability of a specific part, particularly for older or discontinued appliance models.

6 Service Warranty

We offer a limited warranty on the specific repair work carried out by our technician, covering the same issue if it recurs within the warranty period communicated to you at the time of service (where applicable). This warranty covers our workmanship and, where stated, the part fitted by us.

The service warranty does not cover:

• New or unrelated faults that develop after the visit
• Damage caused by misuse, accident, unauthorized repair, or natural wear and tear
• Issues arising from power fluctuations, water supply problems, or improper installation not related to our work
• Cosmetic wear that does not affect appliance function

7 Cancellation & Rescheduling

You may cancel or reschedule a booked appointment by contacting us before the technician is dispatched to your location. If a technician has already been dispatched or has arrived at your address, a visiting charge may still apply.

We reserve the right to reschedule an appointment in case of technician unavailability, weather conditions, or other operational reasons, and will inform you as early as possible.

8 Customer Responsibilities

To help us serve you safely and effectively, you agree to:

• Disclose any known issue, prior repair attempt, or safety hazard related to the appliance
• Ensure the appliance is disconnected from external gas or water lines where required, unless this is part of the requested service
• Keep children and pets away from the work area during the service visit
• Supervise valuables in and around the appliance being serviced

9 Technician Conduct

Our technicians are expected to conduct themselves professionally, carry identification, and carry out only the work agreed with you. If you experience any conduct that falls short of this standard, please report it to our support team immediately so we can investigate and take appropriate action.

10 Limitation of Liability

While we take reasonable care in performing our Services, we shall not be liable for pre-existing damage, faults, or defects in the appliance that were not caused by our technician. Our liability for any claim arising from a service shall be limited to the value of the service charge paid for that particular visit.

We are not liable for indirect, incidental, or consequential loss, including loss of food, data, or use of the appliance, except where such liability cannot be excluded under applicable law.

11 Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or damage arising from inaccurate information provided by you, misuse of the appliance after our service, or a breach of these Terms on your part.

12 Website & Intellectual Property

All content on our website, including text, graphics, logos, and design elements, is owned by or licensed to us and is protected under applicable intellectual property laws. You may not copy, reproduce, or use our content for commercial purposes without our written consent.

13 Third-Party Brand References

Any reference to appliance categories, models, or repair types on our website is used only to describe the services we offer. We are an independent service provider and are not an authorized partner, dealer, or representative of any appliance manufacturer. We do not claim any affiliation with, or endorsement from, any third-party brand.

14 Suspension & Termination

We reserve the right to refuse, suspend, or discontinue service to any customer who provides false information, engages in abusive behaviour toward our staff, or misuses our Services, at our reasonable discretion.

15 Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts at [Jurisdiction City], India.

16 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website or Services after changes are posted constitutes your acceptance of the revised Terms.

17 Contact Us

If you have any questions about these Terms & Conditions, please reach out to us: