24x7 Service Center

1800 313 4133

24x7 Service Center

Legal

Privacy Policy

How we collect, use, and protect your information when you use our appliance repair services or visit our website.

Last Updated: 23 July 2026

24x7 Service Center India ("we", "us", "our") operates an independent home appliance repair and service network, accessible through our website, phone lines, and WhatsApp. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have.

By using our website or booking a service with us, you agree to the practices described in this Policy. If you do not agree with any part of this Policy, please do not use our website or services.

1 Introduction

This Policy applies to all visitors, customers, and users of our website and service booking channels, including phone calls, our contact form, and WhatsApp chat. It is designed to be read alongside applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, to the extent they apply to our operations.

We are an independent repair service provider. We are not owned by, affiliated with, or an authorized partner of any appliance manufacturer. Any reference to appliance types, models, or repair categories on our website is solely to describe the services we offer.

2 Information We Collect

We only collect information that helps us schedule, perform, and follow up on your service request. This typically includes:

Contact Details

Your name, phone number, email address, and service address, provided when you call us, fill our contact form, or message us on WhatsApp.

Service Details

The appliance type, brand category, issue description, and any photos or videos you choose to share to help us diagnose the problem.

Payment Information

Basic transaction details such as service charges paid. We do not store your full card, UPI, or net-banking credentials on our servers.

Website Usage Data

Standard technical information such as browser type, device type, pages visited, and approximate location, collected automatically when you browse our website.

We do not knowingly collect sensitive personal data such as financial account passwords, biometric data, or health records, and we ask that you avoid sharing such details with our technicians or support team.

3 How We Use Your Information

We use the information we collect to:

  • Schedule and dispatch a technician for your service request
  • Contact you to confirm appointments, share cost estimates, and provide status updates
  • Maintain service history so we can assist you faster if you contact us again
  • Process payments for completed service visits
  • Improve our website, service quality, and response times
  • Respond to questions, complaints, or feedback you send us
  • Send occasional service reminders or offers, where you have not opted out
  • Meet legal, accounting, or regulatory obligations

4 Calls, SMS & WhatsApp Communication

When you submit your number through our website, call our helpline, or message us on WhatsApp, you consent to receiving calls, SMS, and WhatsApp messages from us related to your service request, including confirmations, technician arrival updates, and payment receipts.

From time to time, we may also send you promotional messages about seasonal offers or maintenance reminders. You can opt out of promotional messages at any time by informing our support team over call or WhatsApp — this will not affect service-related communication tied to an active booking.

5 Cookies & Website Data

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve overall performance. Cookies are small text files stored on your device by your browser.

You can choose to disable cookies through your browser settings. Doing so may affect certain features of the website, such as saved form details, but will not prevent you from browsing or contacting us.

6 Sharing & Disclosure

We do not sell or rent your personal information to anyone. We may share limited information only in the following situations:

  • With our technicians and service partners — so they can visit you, diagnose the issue, and complete the repair
  • With payment processors — solely to complete a transaction you have authorized
  • With trusted service providers — such as call center support, SMS gateways, or website hosting, who are bound to use your data only to help us serve you
  • When required by law — including in response to a valid request from a court, regulator, or law enforcement authority
  • To protect our rights — for example, to investigate fraud, misuse of our services, or safety concerns

7 Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or loss. This includes restricting access to customer data to staff who need it to perform their role, and reviewing our data-handling practices periodically.

That said, no method of transmission over the internet or storage system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

8 Data Retention

We retain your information for as long as necessary to complete your service request, maintain service history for future reference, meet our legal and accounting obligations, and resolve any disputes. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

9 Your Rights & Choices

Subject to applicable law, you may:

  • Ask us what personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your information, where it is no longer required for the purposes described in this Policy or by law
  • Withdraw consent for promotional communication at any time
  • Raise a complaint about how your information has been handled

To exercise any of these rights, contact us using the details in Section 13 below.

10 Third-Party Links

Our website may contain links to third-party websites, such as social media pages, payment gateways, or map services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website you visit.

11 Children's Privacy

Our services are intended for use by adults booking appliance repairs for their homes. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13 Grievance Officer & Contact

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are provided below. If you have any questions, concerns, or complaints about this Privacy Policy or how your information has been handled, please reach out:

Grievance Officer Mr. Anas
Phone 1800 313 4133
Email Support@24x7service-center-india.in
WhatsApp +91 89583 86332
Registered Address Delhi

We aim to acknowledge and address privacy-related queries within a reasonable time, in line with applicable regulatory timelines.

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24x7 Service Repair Center

1800 313 4133

Terms & Conditions

Last Updated: January 2026

Welcome to 24x7service-center-india.com (“Company”, “we”, “us”, “our”). By accessing, browsing, booking a service, or using any part of this website or our services, you agree to be bound by the following Terms & Conditions (“Terms”). If you do not agree with these Terms, you must not use our website or services.

1. About Our Services

24x7service-center-india.com is an independent home appliance service and repair provider. We offer inspection, maintenance, repair, and troubleshooting services for home appliances such as washing machines, refrigerators, LED/LCD TVs, dishwashers, microwave ovens, air conditioners, and similar products.

Important Disclaimer:

  • We are NOT an authorized service center of any brand.

  • We are NOT affiliated, associated, endorsed, or sponsored by any appliance manufacturer or brand.

  • Brand names, logos, and trademarks mentioned on the website are used only for identification and reference purposes.

  • Our services are provided independently and do not imply any official association with the respective brands.

2. Service Eligibility & Booking

  • By booking a service, you confirm that you are the lawful owner or authorized user of the appliance.

  • You agree to provide accurate information regarding the appliance model, issue, address, and contact details.

  • Any incorrect or misleading information may result in service delays, additional charges, or service cancellation.

  • Service availability may vary by location, appliance type, and technician availability.

3. Inspection & Diagnosis

  • A service inspection/diagnosis fee may apply and is payable even if you choose not to proceed with the repair.

  • Final repair cost is determined only after physical inspection of the appliance.

  • Quoted prices are based on the observed fault and may change if additional issues are identified during repair.

4. Pricing & Payments

  • All prices are quoted in Indian Rupees (INR) unless stated otherwise.

  • Prices may include service charges, labor costs, and spare parts (if applicable).

  • Payments must be made in full immediately upon completion of service unless otherwise agreed in writing.

  • Failure to make payment may result in legal recovery actions and denial of future services.

5. Spare Parts & Components

  • We may use original, compatible, refurbished, or equivalent-quality spare parts depending on availability and customer consent.

  • Replacement parts are not covered under any manufacturer warranty unless explicitly stated.

  • Old or replaced parts become company property unless requested otherwise at the time of service.

6. Service Warranty (If Applicable)

  • Any service warranty provided applies only to the specific repair work performed.

  • Warranty does NOT cover:

    • Normal wear and tear

    • Mishandling, misuse, or negligence

    • Electrical fluctuations, water damage, fire, or external factors

    • Previous or unrelated faults

    • Repairs performed by third parties after our service

  • Warranty is void if the appliance is altered, opened, or repaired by anyone other than our technician.

7. No Brand Warranty or Claims

  • We do not provide, transfer, or claim any manufacturer or brand warranty.

  • Customers agree not to represent our service as an authorized or brand-approved repair.

  • Any disputes related to manufacturer warranties must be addressed directly with the respective brand.

8. Cancellations & Rescheduling

  • Customers may cancel or reschedule a booking before technician dispatch without penalty.

  • Late cancellations or refusal of service after technician arrival may attract a visit charge.

  • We reserve the right to cancel or reschedule services due to unavoidable circumstances.

9. Limitation of Liability

  • Our liability is strictly limited to the amount paid for the specific service provided.

  • We are not liable for:

    • Indirect, incidental, or consequential damages

    • Loss of data, food spoilage, or business interruption

    • Pre-existing appliance conditions or manufacturing defects

  • Use of our services is at your own risk.

10. Customer Responsibilities

You agree to:

  • Provide safe and unobstructed access to the appliance

  • Ensure availability of electricity, water, and required conditions

  • Keep children and pets away during service

  • Verify service completion before technician departure

11. Intellectual Property

All content on 24x7service-center-india.com, including text, graphics, logos, and design, is the intellectual property of the Company and may not be copied, reproduced, or misused without prior written consent.

12. Third-Party Links

Our website may contain links to third-party websites for reference. We do not control or take responsibility for their content, policies, or practices.

13. Indemnification

You agree to indemnify and hold harmless 24x7service-center-india.com from any claims, damages, losses, or legal expenses arising from misuse of our services, violation of these Terms, or false representations.

14. Governing Law & Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website or services constitutes acceptance of the revised Terms.

16. Contact Information

For any questions, clarifications, or concerns regarding these Terms, please contact us through the official contact details provided on 24x7service-center-india.com.

By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.